What is a Trezor® Hardware Wallet?
A Trezor® hardware wallet is a dedicated physical device that stores cryptocurrency private keys offline and signs transactions within a tamper-resistant environment. Because private keys never leave the device, using a Trezor® reduces risk from malware, keyloggers, and phishing attacks compared with online wallets.
Begin safely: trezor.io/start & Trezor Suite
The official onboarding portal is trezor.io/start. Follow its instructions to initialize your device, create and safely record your recovery seed, and install the Trezor Suite App. Trezor Suite (desktop or web) is the recommended management interface for viewing balances, sending transactions, and applying firmware updates.
Trezor Bridge & software communication
Trezor Bridge is a small local service that enables the browser or Suite to communicate with the device over USB. If the Suite fails to detect your hardware, reinstall the latest Trezor Bridge Download from the official site and restart your computer; this resolves many detection problems.
Common login and connection issues
Trezor® does not create an online account you log into — you unlock the device with a PIN. Still, users sometimes see errors like "Trezor Login not working", "Unable to login Trezor", or "Error Connecting Trezor Account". Practical troubleshooting:
- Use a data-capable USB cable and a direct USB port (avoid hubs and adapters).
- Install the Trezor Suite Desktop app to remove browser permission quirks.
- Reinstall Trezor Bridge and ensure the service is not blocked by antivirus or strict browser settings.
- Update the device firmware via Suite and verify the fingerprint shown on-device.
Account recovery & 2FA guidance
If your device is lost or damaged, recover assets using your recovery phrase (12, 18, or 24 words) on a replacement device or compatible recovery tool. Trezor® itself does not manage two-factor authentication for third-party services; “Trezor 2fa reset” requests refer to resetting 2FA on exchanges or apps and must be handled through those platforms.
When to consult the Trezor Help Center
Persistent problems — for example, "Trezor Suite App not Working" or "Can't verify Trezor Wallet" — often result from using unofficial downloads or improper firmware verification. Visit the Trezor Help Center via the official site for authenticated guides and contact options. Never share your recovery seed with anyone claiming to be support.
FAQs
- 1. How do I start setup?
- Go to
trezor.io/start, follow the guided onboarding, install Trezor Suite, and record your recovery seed offline. - 2. My computer doesn't detect the Trezor® — what should I try?
- Reinstall Trezor Bridge, try a different USB cable/port (avoid hubs), and use the Suite Desktop app to rule out browser issues.
- 3. I can't log in — did I lock the device?
- Repeated incorrect PIN entries can lock or wipe the device depending on settings. Use your recovery phrase to restore on a new device if necessary.
- 4. Where do I download Trezor Suite and Bridge?
- Download both exclusively from
trezor.io; avoid third-party sites that may host modified installers. - 5. How do I recover funds if the device is lost?
- Recover using your recovery phrase on another Trezor® or a compatible recovery solution. Do not enter the seed into untrusted websites or cloud services.
- 6. What is "Can't verify Trezor Wallet" and how to fix it?
- This usually means unofficial software or a failed firmware verification — reinstall official Suite/Bridge, update firmware, and verify the device fingerprint when prompted.